SHIPPING

GENERAL

All orders placed through our e-commerce platform will ship via USPS Priority Mail. Standard delivery fees will vary based on each item and order quantity. Shipments arrive within 2-5 business days in most areas. 

Need it sooner? Please call 650-619-2886, or email us at info@designandcustomize.com prior to submitting your order. Once your order has been submitted through the e-commerce platform, we cannot guarantee expedited delivery. 

DELIVERY

Deliveries are made during normal business hours at the address indicated by the user and in the manner specified in the order summary.

Upon delivery, the user must verify the contents specifying any anomalies in the delivery form.

Design And Customize LLC cannot be held responsible for errors in delivery due to inaccuracies or incompleteness of the purchase order by the user, for any damage occurring to products after delivery to the carrier company where arranged by the user, or for delays in delivery attributable to it.

RETURNS

GENERAL

All custom products are guaranteed to be free from defects in workmanship or material under normal use for a period of 14 days of the date on which you have received the product. If any item is claimed to be defective within this time frame, we will repair, replace or reproduce the product or component if it is determined that the defect existed at the time of manufacture. 

Your right to return or exchange products will expire when the order is partially or wholly used, or after 14 days of confirmed delivery, whichever comes first. 

Returns may be subject to a 10% recycling fee plus return shipping charges if applicable.

In some instances, we may request a photo or further instructions before exchanging or refunding an order. Just so we know how to make it right!

For instructions on how to complete the return or exchange request, please contact us by e-mail at info@designandcustomize.com

Effective as of March 19, 2024